#1 Competency Management in Philippine Organizations: A Multi-Case Study

Competency management provides a systems approach to human resource management. This approach assumes that underlying many HR systems is a set of knowledge, skills and abilities or “competencies”. These competencies need to be consistently utilized in recruiting, selecting, rewarding and training employees. This multi-case study involving ten Philippine organizations who have implemented competency management, shows the perceived impact, challenges and application of competency management. Results reveal that most respondents believed that competency management led to improvement in quality of products, customer satisfaction and productivity.