Ma. Regina M. Hechanova
This book documents the yearlong research that involved doing interviews, desktop research, observations and surveys with call center workers in the Philippines. It describes the nature of call center work –both its...
Research Publications
The Ateneo Center for Organization Research and Development generates its body of information through books and our Trendwatcher Series.
To get more information on these materials, feel free to browse through them:
Ma. Regina M. Hechanova-Alampay
This book features inspiring stories of Kamay Krafts, Hapinoy, CARD-MRI Conti’s Multipurpose Cooperative, Gawad Kalinga, Rags2Riches, Pathways to Higher Education & Venture for Fundraising.
Ma. Regina M. Hechanova and Edna P. Franco
This book brings together 15 articles that will aid leaders in understanding how to best manage Filipino organizations. In the first section, Leading the Filipino, the...
Edna P. Franco, Mendiola Teng-Calleja, Ma. Regina M. Hechanova
This book is a collection of twelve chapters written by Filipino OD practitioners. Each chapter brims...
Ma. Regina M. Hechanova, Edna P. Franco and Regina Galang Reyes
This book combines selected articles from the column People at Work Pulse in the Philippine Daily Inquirer. The articles are based on readers’...
Competency management provides a systems approach to human resource management. This approach assumes that underlying many HR systems is a set of knowledge, skills and abilities or “competencies”. These competencies need to be consistently...
This case study documents the experience of Soluziona Company in implementing a Flexible Benefits program. In this research, the impact of flexible benefit in Soluziona was evaluated through a survey of employee satisfaction, which were given...
This study aimed to find out three important characteristics of Filipino employees: motivational orientation, preferences in types of external rewards and attitudes and perceptions towards performance and rewards. Results reveal that Filipino...
This study examines the quality of HR in the Philippines using David Ulrich’s model. Based on 134 respondents from business and non-business organizations, results showed that HR in Philippines are strong as Administrative Experts and Employee...
In an increasingly competitive business environment, workers are being asked to become more productive in order that their organizations can survive and succeed. This increased pressure makes it more difficult for workers to achieve work-life...
